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[SOLVED] Png file in level 5 pro

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  4. [SOLVED] Png file in level 5 pro
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16.12.2021 05:27
renojang
portfolio

The background of the png file stored in the level 5 pro is not transparent.
What's wrong with this?
16.12.2021 05:35
renojang
portfolio

If you open it at Photoshop cc, the background is not transparent.
16.12.2021 06:43
renojang
portfolio

Png file saved as Nano pixel export...
21.12.2021 08:11
renojang
portfolio

It does not improve even after upgrading Rebelle 5.0.1
28.12.2021 01:08
Alzbeta Escape Motions
Team Member portfolio

Hello, 

thank you for reporting this issue. It has been reported by other users in the Support section and we were able to fix this. Please download the latest version 5.0.2 and let us know if it works as it should. 

Thank you for your feedback!
29.12.2021 06:01
renojang
portfolio

Please check again. After v5.0.2 update, it still does not improve.

 
31.12.2021 07:54
Matthew
portfolio

I just did a test and saved out as PNG, after shutting of the canvas in Rebel 5.02 and viewed the PNG in Paint Shop Pro 9 and I have a transparent PNG
31.12.2021 10:59
Alzbeta Escape Motions
Team Member portfolio

Hello @renojang, we are sorry to hear this problem is still occuring in version 5.0.2. We will check it again and try to find a solution quickly. 

@Matthew, thanks for reporting that it is working in your case.
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