Digital Art Community Forum for Artists & Creators

Username: CalzoneCat
Post Date: 2024-07-14 06:23:01

So I've sent a couple emails to support but since I haven't got a response yet I thought I'd make a forum post here as well to see if anyone has any fixes. I bought Rebelle 7 through Apple Pay, and the purchase attributed to my Apple Pay email, not the account I was signed into during the purchase. I connected the email to my account, but the purchase didn't show up in my purchaes tab in my profile. After nitpicking through the email I got from my Apple Pay email, I clicked the "set up password" link, and the purchase showed up in my original account from the linkage of it earlier. My current issue is that when I open the application, it still directs me to the trial pop up, and when I click "Activate Product", it says it's unable to do so with my main email. I tried my username and my Apple Pay email, and both come up wth the same popup, with my main email adress being unverifiable. So far I've tried [list] [*]Changing my password [*]Deleting the data folder and reopening the application [/list] If anyone knows of a fix, that'd be cool! Thanks for reading.

Username: Vevo
Post Date: 2024-07-15 11:02:33

Hi CalzoneCat, Thank you for purchasing Rebelle 7, we appreciate your support! Please try to register Rebelle 7 again, using your Community account's credentials (Email/Username [USER=11840]@CalzoneCat[/USER] and Password): How is it working now?

Username: CalzoneCat
Post Date: 2024-07-15 16:35:15

It works now! Thank you so much!